Welcome to adolesceonstore.com (hereinafter referred to as the “Website”). In order to ensure that your shopping experience on this Website is smooth, we have formulated the following problem terms to help you solve the problems you may encounter during use. Please read and understand these terms carefully. If you have any questions, please feel free to contact our customer service team.
Account-related issues
Forgot your password: If you have forgotten your password, please click the “Forgot Password” link on the login page and follow the instructions to reset your password. If you encounter any problems, please contact our customer service team for assistance.
Account security: If you suspect that your account has been stolen or there is a security issue, please change your password immediately and contact our customer service team. We will assist you in ensuring the security of your account.
Order issues
Order status: You can check the status of your order on the “My Orders” page. If there are any problems or delays, please contact customer service for the latest information.
Cancelling an order: If you need to cancel an order, please contact our customer service team as soon as possible. In the event that the order has not been shipped, we will try our best to accommodate your cancellation request.
Modifying an order: After the order is submitted, it cannot be modified by yourself. If you need to change it, please contact customer service in time, and we will do our best to assist you in modifying the order information.
Payment issues
Payment failure: If there is a problem with the payment process, please check whether the payment information is correct and make sure there are enough funds in the account. If the problem persists, please contact our customer service team for help.
Refund issues: If you have applied for a refund, please wait patiently. Refund processing time may vary depending on the payment method. If you have any questions, please contact customer service.
Logistics and delivery issues
Delayed delivery: If your order is not delivered within the estimated time, please check the logistics information on the order page or contact our customer service team to get the latest delivery status.
Damaged goods: If you receive damaged goods, please take a photo and contact our customer service team immediately. We will arrange a return or exchange service for you as soon as possible.
Wrong goods sent: If the goods received do not match the order, please contact our customer service team and we will replace the correct goods for you as soon as possible.
Return and exchange issues
Return and exchange policy: Please refer to our website return and exchange policy page for detailed return and exchange regulations and procedures. If you meet the return and exchange conditions, please follow the instructions on the page or contact customer service for help.
Return status: You can check the return status on the “My Order” page. If you have any questions, please contact customer service for the latest information.
Product-related questions
Product information: If you have questions about the size, color, material, etc. of a product, please refer to the product details page or contact our customer service team for more information.
Stock issues: If the desired product is out of stock, please pay attention to the restock notification function on the product page and we will notify you when the product is back in stock.
We are committed to providing you with excellent customer service and ensuring that your shopping experience is pleasant and smooth. Thank you for choosing adolesceonstore.com.