Welcome to adolesceonstore.com (hereinafter referred to as the “Site”). Below are our shipping terms, please read carefully to understand the relevant information and policies for your order delivery. If you have any questions, please feel free to contact our customer service team.
- Shipping methods
We offer a variety of shipping methods to meet your needs, including standard shipping, expedited shipping and express shipping. The specific shipping method and related fees will be displayed at checkout, and you can choose according to your needs.
- Shipping time
Standard shipping: Estimated delivery time is 5 business days.
Expedited shipping: Estimated delivery time is 3 business days.
Express shipping: Estimated delivery time is 2 business days.
Please note that shipping time is calculated from the date the order is shipped and does not include order processing time. Order processing usually takes 1-2 business days.
- Shipping cost calculation
Shipping costs will be calculated based on the shipping method you choose, the destination, and the weight and volume of your order, and will be displayed at checkout. We may provide free shipping services under certain circumstances. Please refer to our promotions page or relevant information at checkout for specific details.
- Order Processing
We will do our best to process and ship your order within 2 business days of placing it. If you encounter peak periods or special circumstances, the order processing time may be delayed. We will promptly notify you of any changes in the order status.
- Order Tracking
Once the order is shipped, we will provide you with an order tracking number. You can use this tracking number to track the status of your package in real time on the logistics company’s website. If you have any questions, please feel free to contact our customer service team.
- Delivery Range
We currently provide delivery services throughout the United States. For some remote areas or overseas addresses, there may be additional delivery fees and times. Please check the specific details at checkout.
- Delivery Issues
Delayed delivery: If your order is not delivered within the estimated time, please check the order tracking information first. If you find any problems, please contact our customer service team in time and we will assist you to resolve it.
Damaged or lost: If the package you received is damaged or found to be missing, please take a photo immediately and contact our customer service team. We will handle it for you as soon as possible.
Wrong address: Please make sure you provide the correct delivery address when placing an order. If you need to change the address, please contact our customer service team as soon as possible. We are unable to change the shipping address after the order has been shipped.
- Returns and Exchanges
If you need to return or exchange an item, please refer to our Return Policy page for detailed return and exchange rules and procedures. Eligible return and exchange requests will be processed after the returned item is received and its status is confirmed.
Thank you for choosing adolesceonstore.com. We are committed to providing you with a quality shopping experience and reliable delivery services.