Welcome to adolesceonstore.com (hereinafter referred to as the “Website”). We are committed to providing you with high-quality products and a great shopping experience. If you are not satisfied with the product you purchased, we will help you according to the refund terms below.
Refund Terms
Return Period: You can apply for a return and refund within 30 days after receiving the product. Applications after this period will not be processed.
Product Condition: The returned product must be in its original condition, unused, unwashed, and with all original tags and packaging. If the product shows obvious signs of use or damage, we have the right to refuse the refund request.
Reason for Return: If the product has quality problems, wrong goods are sent, or it does not match the description, please contact our customer service team in time.
Refund Process
Request a Refund: Log in to your account, go to the “My Orders” page, select the order you want to return and click “Request a Refund”, fill in the relevant information and submit.
Return Confirmation: The customer service team will review and confirm your refund application after receiving it. If the review is passed, we will provide you with the return address and related instructions.
Returning Goods: Please send the goods back to our designated return address as instructed. You are responsible for the return shipping costs, unless the return is due to product quality issues or the wrong product was sent.
Refund Processing: We will process refunds within 5 business days after we receive and inspect the returned product. Refunds will be refunded to your account using the original payment method.
Non-refundable situations
Customized products: Any customized or personalized products are not eligible for returns and refunds, unless the product has quality issues.
Promotional products: Some products in promotional activities may not be eligible for returns and refunds. Please read the promotion terms carefully before purchasing.
Gift cards: Purchased gift cards are not returnable or refundable.
Refund time
The time for refunds may vary depending on the payment method and bank processing time. Generally, refunds will be returned to your payment account within 5 business days after we process the refund. If there is a delay, please contact your payment provider for details.
Damaged or wrong products
If the product you received is damaged or the wrong product was sent, please contact our customer service team within 7 days of receiving the product. We will arrange a return or exchange for you as soon as possible and cover the corresponding return shipping costs.
Thank you for choosing adolesceonstore.com. We look forward to providing you with a satisfactory shopping experience and thoughtful after-sales service.